Terms & Conditions of Use of the taxi66 Platform

1. Definitions and General Terms

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires a different interpretation:

• "Platform" refers to the taxi66 website accessible via taxi66.one, including all sub-pages, mobile applications, and related services provided by us.
• "Player" or "You" refers to any individual who has registered an account or is using taxi66's services.
• "Account" refers to the registered account created by a player to access taxi66's services.
• "Real Money" refers to funds deposited by a player into their account using Malaysian Ringgit (MYR/RM).
• "Bonus Funds" refers to promotional credits granted by taxi66 to players subject to the wagering requirements set.
• "Services" covers all gaming products, sports betting, online casino, and financial transaction functions provided through the taxi66 platform.

Use of the taxi66 platform by any individual constitutes unconditional acceptance of these Terms and Conditions in full, together with all other policies published on this website, including our Privacy Policy and Responsible Gambling Policy.

2. Account Registration and Verification

2.1 Registration Eligibility

To register a taxi66 account, you must meet the following requirements without exception:

• Be at least 21 years of age on the date of registration.
• Be an individual acting on your own behalf, not representing a company or legal entity.
• Have no legal restrictions or court orders preventing you from using online gambling services.
• Have not previously closed or requested the closure of your own account under a self-exclusion programme.

2.2 Registration Information

All information provided during registration must be accurate, complete and current. taxi66 reserves the right to request identity verification documents at any time, including a copy of your national identity card (MyKad), bank statement, or other relevant documents to meet our compliance requirements. Failure to provide the requested documents may result in the suspension or closure of your account.

2.3 One Account Per Player

Each player is only allowed to hold one active account. A player owning multiple accounts is a serious breach of these terms. taxi66 reserves the right to close all such excess accounts and forfeit any related balances or winnings, including winnings obtained using bonuses.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

taxi66 accepts deposits and withdrawals via the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies including USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (MYR) or the equivalent cryptocurrency value.

3.2 Transaction Limits

• Minimum deposit: RM10 per payment method.
• Minimum withdrawal: RM100 per withdrawal request.
• Withdrawal processing time: between 10 to 45 minutes after the request is approved.

3.3 Verification Before Withdrawal

taxi66 reserves the right to request identity verification before processing any withdrawal request, particularly for first-time withdrawals or withdrawals that exceed a certain threshold. This is a standard security measure to protect players from unauthorised activity. All withdrawals will only be processed to an account or wallet in the name of the registered player.

3.4 No Additional Transaction Fees

taxi66 does not charge additional fees for deposits or withdrawals. However, third-party financial service providers may impose certain fees according to their own policies, and this is beyond taxi66's control.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

taxi66 offers a 100% welcome bonus on the first deposit, up to a maximum of RM300. This bonus is subject to a wagering requirement of 10 times the bonus amount received before the bonus funds and winnings from that bonus can be withdrawn.

Wagering requirement calculation examples:

• Deposit RM100 → Bonus RM100 → Account balance RM200 → Wagering requirement: RM100 × 10 = RM1,000 must be wagered.
• Deposit RM800 → Bonus RM300 (maximum cap) → Account balance RM1,100 → Wagering requirement: RM300 × 10 = RM3,000 must be wagered.

4.2 General Promotion Terms

• Only one welcome bonus is allowed per player, per registered account.
• A bonus is only valid when the wagering requirements are met within the time period set for each promotion.
• taxi66 reserves the right to cancel any bonus or related winnings if there are signs of promotion abuse.
• Each other promotion offered has its own terms and validity period as stated on the relevant promotion page.

4.3 Bonus Abuse

Any attempt to exploit the bonus system through structured betting, use of multiple accounts, or other methods considered fraudulent will result in cancellation of the bonus, account closure, and forfeiture of related winnings without prior notice.

5. Game Rules

5.1 Game Results

All game results on the taxi66 platform are final once a round or match has ended. Any result determined by a certified random number generator (RNG) or actual sports outcome cannot be disputed on the basis of technical issues on the player's side.

5.2 Technical Errors

In the event of a technical failure or connection disruption during a game session, taxi66 will endeavour to restore the game state based on system records. In cases where restoration is not possible, taxi66 reserves the right to void the affected round and return the original bet to the player.

5.3 Third-Party Software Prohibition

The use of automation software, bots, data harvesting tools, or any technology that gives a player an unfair advantage is strictly prohibited. Violation of this rule will result in immediate account closure.

6. Player Responsibilities

6.1 Responsible Gambling

taxi66 is committed to promoting responsible gambling. Players are responsible for ensuring their gambling activity remains within healthy limits and does not affect their finances or personal well-being. For more information on self-control tools and available support resources, please visit our Responsible Gambling page.

6.2 Account Security

• Players are fully responsible for keeping their account username and password secure.
• Players must notify taxi66 immediately via live chat or email if they suspect any unauthorised access to their account.
• Players should not access their account over unsecured public Wi-Fi networks.

6.3 Legal Compliance

Players are responsible for ensuring that their use of the taxi66 platform complies with the laws and regulations in force where they are located. taxi66 is not responsible for any legal implications that may arise from use of the platform in the relevant jurisdiction.

7. Account Closure and Suspension

7.1 Voluntary Closure

Players may request closure of their account at any time by contacting the taxi66 customer support team via live chat or email. All eligible real-money balances in the account will be returned to the player once the verification process is complete, subject to the applicable withdrawal terms.

7.2 Closure by taxi66

taxi66 reserves the right to suspend or close a player's account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Ownership of multiple accounts or false identity verification.
• Abuse of the bonus or promotion system.
• Threats, offensive language, or disrespectful behaviour towards taxi66 staff.

7.3 Self-Exclusion

Players who wish to exclude themselves from the taxi66 platform for a set period or permanently may apply through our customer support. Self-exclusion requests will be processed within a reasonable timeframe. Players who have self-excluded should not attempt to register a new account.

8. Limitation of Liability

taxi66 provides its platform on an "as is" basis and does not guarantee that the platform will operate without interruption or error at all times. To the extent permitted by applicable law, taxi66 will not be liable for:

• Financial losses incurred as a result of betting or game outcomes.
• Service disruptions or data loss resulting from events beyond taxi66's control, including natural disasters, internet infrastructure failures, or intervention by authorities.
• Actions by third parties that cause loss to a player through fraud or unauthorised access to a player's account due to the player's own negligence.
• Any indirect, consequential, or special damages arising from use of the platform.

In all circumstances, taxi66's maximum liability to any player is limited to the total real deposits made by that player in the 12 months prior to the claim.

9. Dispute Resolution

In the event of any dispute between a player and taxi66, the following steps should be followed in order:

9.1 Contact Customer Support

Players should first contact the taxi66 customer support team via live chat available 24/7 or by email at [email protected]. Most issues can be resolved at this stage quickly and effectively. Our support is available in Malay and English.

9.2 Formal Escalation

If the issue cannot be resolved through customer support within a reasonable period, the player may submit a formal written complaint. taxi66 is committed to investigating each complaint thoroughly and fairly, and to providing a response within the set timeframe.

9.3 Applicable Law

These Terms and Conditions are interpreted and governed by the laws of the jurisdiction in which taxi66 operates under its international licence. Any dispute that cannot be resolved by mutual agreement will be referred to the relevant arbitration body in accordance with the provisions of taxi66's operating licence.

10. Amendments to Terms and Communications

10.1 Right to Amend

taxi66 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. Any material amendments will be communicated to players via a notice on the platform or through the registered email address. The effective date of the amendment will be clearly stated at the top of this document.

10.2 Player Responsibility to Review Terms

Players are responsible for reviewing the Terms and Conditions periodically to ensure they are always aware of the latest version. Continued use of the platform after the effective date of any amendment is considered full acceptance of the updated terms.

10.3 Language of Terms

These Terms and Conditions are published in Malay as the primary version. Should there be any inconsistency between the Malay version and any other translation, the Malay version will apply.

10.4 Enquiries and Feedback

For any enquiries relating to these Terms and Conditions, please contact our team via the in-platform 24/7 live chat or by email at [email protected]. We are ready to assist in Malay and English.