Privacy Policy taxi66

1. Information We Collect

When you register and use taxi66 services, we collect several categories of personal information to allow the platform to operate smoothly, securely and in line with the international licensing requirements we comply with.

Information collected includes:

• Identity information: full name, identity card number (MyKad) or passport, date of birth and gender as part of the KYC procedure.
• Contact information: email address, mobile phone number and residential address for account verification and communication purposes.
• Financial information: bank account numbers, e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) and the history of deposit and withdrawal transactions.
• Technical data: IP address, web browser type, device operating system, login sessions and activity logs within the platform.
• Usage information: betting records, games played, account setting preferences and usage time.

2. How We Use Your Information

The personal data we collect is used solely for legitimate purposes related to the delivery of taxi66 services. We do not use your data for any purpose outside the following scope:

• Identity and age verification (21 years and above) during the new account registration process.
• Processing deposits and withdrawals securely through supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency.
• Detecting and preventing fraud, money laundering and platform abuse.
• Providing effective customer support when you contact our team via live chat or email.
• Sending service communications such as transaction notifications, account updates and security alerts.
• Complying with legal and reporting requirements under our international licensing framework.
• Improving the user experience based on analysis of aggregated usage patterns that do not identify individuals.

If we wish to use your data for any other purpose not mentioned here, we will obtain your consent first.

3. Sharing Information with Third Parties

taxi66 does not sell or disclose users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where sharing information is necessary:

• Payment service providers that process your financial transactions, subject to strict confidentiality agreements.
• Technology partners that support platform operations, such as server hosting service providers and security systems.
• Regulatory authorities or law enforcement when there is a legal requirement or valid court order.
• Independent auditors conducting periodic compliance and security reviews.

In all cases of data sharing, we ensure that the parties receiving the information are bound by confidentiality obligations equivalent to our own standards.

4. Data Security and Protection

taxi66 continuously invests in security infrastructure to protect user data from unauthorised access, loss, modification or unintended disclosure. Security measures in place include:

• End-to-end encryption using 256-bit TLS/SSL protocol for all communication between the user's browser and our servers.
• Two-factor authentication (2FA) as an additional security layer for user accounts.
• 24/7 system monitoring with automated alerts to detect suspicious activity.
• Regular data backups at geographically separate locations to ensure data recovery in the event of a technical disruption.
• Strict access controls whereby only authorised taxi66 staff can access user data, and only within the limits of their duties.

While we take reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage users to also take protective measures such as using a strong password and not sharing login details.

5. Cookies and Tracking Technologies

The taxi66 platform uses cookies and similar technologies to improve the user experience, maintain login sessions, and understand how users interact with our platform.

Types of cookies we use:

• Required session cookies: used to maintain your login session while browsing the platform. These cookies are deleted when you close your browser.
• Preference cookies: store personal settings such as preferred language and display preferences.
• Analytical cookies: collect usage data in aggregated and anonymous form to help us improve the platform.
• Security cookies: help identify suspicious activity and protect your account.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the taxi66 platform.

6. User Rights Over Personal Data

As a taxi66 user, you have the following rights regarding your personal data that we hold:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of correction: if any information we hold is inaccurate, you have the right to request prompt correction.
• Right of deletion: you may request deletion of your personal data, subject to legal and licensing requirements that oblige us to retain certain records.
• Right to object: you may object to the processing of your data for certain purposes that are not legally required.
• Right to portability: you may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our customer support team available 24/7 via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe in accordance with applicable requirements.

7. Data Retention Period

taxi66 retains users' personal data for as long as your account is active or as long as needed to provide services to you. When an account is closed, we will retain certain information for the period specified by legal and licensing requirements:

• Financial transaction records and betting activity are retained to fulfil reporting obligations under our international licensing framework.
• KYC records and identity verification are retained for the period required by compliance regulations.
• Customer support communication logs are retained for reference and resolution of any future disputes.

Once the specified retention period has ended, data will be securely deleted or anonymised in accordance with industry standard procedures.

8. Links to Third-Party Websites

The taxi66 platform may contain links to third-party websites or services in certain contexts, such as game providers. This Privacy Policy applies only to the taxi66 platform and does not cover the privacy practices of any third party.

We encourage you to read and understand the Privacy Policy of any third-party website you visit independently. taxi66 is not responsible for the content or privacy practices of those websites.

9. Changes to This Privacy Policy

taxi66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to users through:

• A clear notification within the taxi66 platform when you log in.
• A notification via email to the address registered in your account.
• An update to the "Last Updated" date at the top of this document.

Continued use of the taxi66 platform after any policy changes take effect will be considered as your acceptance of the updated terms. We encourage you to check this page periodically.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by taxi66, please contact us through the following channels:

• 24/7 live chat available directly on the taxi66 platform — the fastest way to get an immediate response.
• Email [email protected] with "Privacy Enquiry" in the subject line of your email.

Our support team, available 24/7 in Malay and English, is ready to assist you with any questions related to privacy and data security. We are committed to responding within a reasonable timeframe.